Managing Coliving Reservations

Where to Find Reservations

Go to Operations → Reservations. This shows all coliving stays — upcoming, current, and past.

Creating a Reservation Manually

1. Go to Operations → Reservations
2. Click Create reservation
3. Select the member
4. Select the room (or room group)
5. Set the check-in and check-out dates
6. Choose the payment method
7. Save

The system checks availability and prevents double-bookings automatically.

Check-In

1. Open the reservation from Operations → Reservations
2. Click Check In
3. The system records the check-in time

If Kisi is connected, door access was already granted automatically when the reservation was confirmed.

Check-Out

1. Open the reservation
2. Click Check Out
3. The system records the check-out time
4. Room status automatically changes to Cleaning

Approving a Pending Reservation

If the room has Require Confirmation turned on, reservations go Pending until you approve them.

1. Open the reservation
2. Click Confirm to approve or Cancel to decline

The member receives an email notification.

Adding Extras to a Reservation

From the reservation detail, use Add Resources to attach extras (e.g., airport transfer, extra linen, parking). Extras are added to the guest's invoice.

Changing a Guest's Room

If you need to move a guest to a different room after booking:

1. Open the reservation
2. Use the Change Room action
3. Select the new room

---

Common Questions

Can I see who is currently checked in? Yes — go to Operations → Reservations and filter by status to see active stays.

What if a guest doesn't show up? Open the reservation and use the No Show action. This marks the reservation for your records.

Can a guest extend their stay? Yes — edit the reservation and update the check-out date. The invoice will be updated accordingly.